FAQ

Shipping Information

Do you ship internationally?
Tumi Hair currently only ships and sells goods to customers in Australia.

What shipping methods are available?
Currently Tumi Hair uses Australia Post to deliver your parcels using standard satchel delivery.  All deliveries are expected to be delivered within 2 days for major capital cities and up to 5 business days in regional and country zones. 
Express post which is guaranteed overnight / next business day delivery in all Australian capital cities and is available at check out.

How long will it take to get my package?
We will normally confirm receipt of your order within 2 hours of ordering and all orders received before 1pm will be processed and shipped on the day. We will attempt to send your goods via Australia Post within 2-5 working days; however, if goods are unavailable delivery will take a little longer by which we will advise of any delays to your order by email.
For most areas across Australia, East Coast customers in major capital and regional cities can expect their parcels within 2 business days.  Rural, country and west coast customers can expect deliveries to take up to 5 business days.

Payment Information

What payment methods are accepted?
We currently offer the following payment methods
  • PayPal
  • Visa
  • Mastercard
All payments are made in Australian dollars and include GST.
When purchasing from Tumi Hair, card details are transmitted through a secure server using Westpac’s Payment Gateways and your card data is never stored or hosted by us in any way.

Is buying online safe?
Very safe!  We are an Australian company that has been established almost 20 years.  We have a bricks and mortar business located on Bridge Road in Richmond Victoria, and welcome any questions or queries both online and in store at our Salon.
All payments made use a secure online payment gateway with Westpac Banking Corporation and all your details are provided to their gateway securely.  We do not store any credit card details on our website or at our salon.
Should you have any issues, please feel free to contact us using the contact form below.

Orders and Returns

Do I need an account to place an order?
Yes.  At this stage, Tumi Hair requires all customers to create an account before checking out due to legal and security reasons.

Who should I contact should I have any queries?
If for whatever reason you need to contact us, please fill out a contact form on our website here or, by emailing info@tumihair.com.au with your questions or concerns.

How can I cancel or change my order?
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.  Under some circumstances, you may be able to choose between an exchange or credit where the goods don’t perform as advertised.

How do I track my order?
Once your order is processed and a tracking link provided by Australia Post, we will update your order with the tracking link provided in an email.  If you have issues tracking your order, then get in touch and we’ll be more than happy to let you know where your order is.

How can I return a product?
If you need to return the product for whatever reason, then please email us at info@tumihair.online within seven (7) days if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been opened, used or damaged after delivery. All products must be returned in their original condition.
All postage and insurance costs are the responsibility of the customer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier.  Tumi Hair cannot, and will not be responsible or parcels lost or damaged in transit if you choose not to insure.